Returns & Exchanges

Due to the perishable nature of our pasture-raised meat products, we cannot accept physical returns; however, we are committed to ensuring your satisfaction and will provide a refund or replacement for any damaged or incorrect orders.

1

Inspect Your Delivery

Upon arrival, please check your package to ensure all items are present and have arrived in a frozen or refrigerator-cold state.

2

Document Issues

If you notice damage to the packaging or receive an incorrect item, take clear photographs of the product and the shipping label immediately.

3

Contact Support

Email our customer service team within 48 hours of delivery with your order number and the photos of the issue to initiate a claim.

4

Resolution Processing

Our team will review your request and issue a store credit, full refund, or a complimentary replacement shipment within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing